HP Tech Support

I kept working on my printer problem until noon today and decided I had had enought. I called HP Tech Support. It took nearly an hour before I talked to someone who could help me. He did a L1, L2, L3, and L4 uninstall from the CD (D:\util\ccc) folder. He removed some registry entries. I could not keep up with what he did. He also removed the Program Files\hp folder. The big difference seem to be that he downloaded the latest software from the hp website instead of using the CD that came with the printer. It took from noon until 3:15 p.m. to finish the whole ordeal but it worked fine when he finished.